Shipping policy

1. Free Worldwide Shipping

We are delighted to offer free worldwide shipping on all our clothing and accessory products, ensuring that no matter where you are, you can enjoy our fashion without any additional shipping costs.

2. Processing Time

  • Order Processing: All orders are processed within 1-2 business days. You will receive a notification once your order has been shipped.
  • Order Cut-off Time: Orders placed before 1 PM (CET) will be processed on the same day. Orders placed after 1 PM will be processed the next business day.

3. Shipping Times

  • Standard Shipping: Depending on your location, the estimated delivery times are as follows:
    • United States & Canada: 4-9 business days
    • United Kingdom: 5-7 business days
    • The Netherlands: 1-2 business days
    • Rest of Europe: 3-4 business days
    • Oceania: 6-12 business days
    • Asia: 5-15 business days
    • Africa: 11-20 business days
    • Middle East: 4-8 business days
    • Rest of the World: 15-30 business days

4. Tracking Your Order

  • Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. You can monitor the progress of your shipment through our courier’s tracking portal.

5. Shipping Restrictions

  • We ship to most countries worldwide. However, there may be some regions where delivery services are limited or unavailable. If we are unable to ship to your location, we will contact you promptly to discuss alternative arrangements or a refund.

6. Customs, Duties, and Taxes

  • Customs Fees: Any customs or import duties may be applied once the package reaches its destination country. These fees must be paid by the recipient of the parcel.
  • Regulatory Requirements: We comply with all regulations and requirements for international shipping. However, customers are responsible for ensuring that the products they order comply with the laws of their country.

7. Delayed or Lost Orders

  • Delayed Orders: While we strive to ensure timely delivery, delays may occur due to customs processing or other unforeseen circumstances. If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
  • Lost Orders: If your order is lost in transit, we will work with the shipping carrier to locate it. If the package cannot be found, we will send a replacement or issue a refund.

8. Address Accuracy

  • To ensure successful delivery, please provide accurate and complete shipping information. We are not responsible for failed deliveries due to incorrect or incomplete addresses provided by customers.

9. Order Changes and Cancellations

  • Order Changes: If you need to change your shipping address or modify your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request.
  • Order Cancellations: You may cancel your order within 24 hours of placing it for a full refund. After this period, cancellations may not be possible if the order has already been processed and shipped.

10. Contact Us

  • If you have any questions or concerns about our shipping policy, please contact our customer service team at shipping@speechlezclothing.com